Our Business

We perform on-site settings for IT equipment such as computers and tablets. We can do this at companies, stores, government offices, hospitals, schools and much more. We also replace this things when they are outdated.
We receive orders from a variety of customers, such as proxy settings work for each manufacturer, mobile carrier, trading company and others.Based on the introduction plan we have a wide range of experience in handling everything from spot operations that can be completed in one day to large-scale projects that span several months or years.
The target equipment is not limited to PCs. We also introduce and remove various devices such as smartphones like android and iPhone, tablet terminals such as ipad/android, OA equipment, POS and ATM.

【Installation/setting】

Purchase support for PCs, smartphones, tablets, internet, email, and other services. Individual device settings such as PC name IP address, domain participation, network drive settings, anti-virus settings, printer settings, software installation. Check stall/operation. Construction of IT infrastructure such as network equipment and servers. Help desk (introduction control work, work procedure creation, check sheet creation, trials, telephone support, etc.)

"Kitting" is to set up IT equipment such as personal computers so that they can be used immediately for business. If it's a small scale, I think it's fine to do it manually, but there are many cases where it's necessary to do it on a large scale or on a regular basis. I was. Kitting in the Windows 10 era may involve kitting methods such as "provisioning", "bare metal build", and "Windows Autopilot" in addition to the conventional "cloning" that creates a master image.
We provide master PC creation support for large-scale introductions and kitting at factories/warehouses. depending on the quality of kitting, the number of man-hours required for on-site work can be greatly reduced.

【Create clone master】

・Master requirement definition
Examination of master creation pattern, installation procedure creation, verification, schedule confirmation
・Create a master PC
Install volume license version of Windows, install drivers and software
・SYSPREP
WindowsAIK installation/response file creation
・Master verification and creation

【kitting】

・Deployment of master image
・Individual software installation
・Software version upgrade
・BIOS, network settings, etc.
・Installation of hardware options and attachment of management labels

We also provide on-site emergency project support. Such as emergency response when an incident occurs, overall preventative maintenance, and replacement of equipment to local parts.

【Onsite maintenance】

We provide emergency response when an incident occurs. In addition to being dispatched from our service bases, we will stand by at the customer's maintenance base and support the construction of a flexible system such as maintenance dispatch.

【Regular maintenance】

Patrol maintenance is performed according to the schedule, such as cleaning sensors, and replacing consumables.

【Preventive maintenance】

We will respond to preventive maintenance projects after troubleshooting has been completed. We will cooperate with prompt response at the time of recall and mass mobilization.

【Send back maintenance】

In the event of equipment failure, etc., the maintenance method is called "send-back", in which work is continued with a substitute machine, etc., the faulty equipment is taken over during the period, repaired, and after repair, it is replaced with a substitute machine to put into operation. We undertake all or part of the following various sendback support.
・Confirmation of malfunctioning equipment, replacement work with alternative equipment
・Repair work for broken equipment
・Replacement work from a substitute machine to a repaired machine
・Kitting for replacement machine
・Data transfer, update
・Storage and delivery

【Help desk】

We will flexibly respond to failure reception, initial diagnosis, telephone support, and dispatch.

Helpdesk operations for user departments, project control operations for deployment work, investigations, trials, creation of procedure manuals, education, etc. We support the business of our customers through our specialized know-how and the practice of ITIL management processes.

【Information management support】

・As a member of the information system department, support the management and operation of corporate information assets
・Perform help desk work as an in-house customer engineer
・Cooperate with our maintenance department to provide support for regular maintenance, emergency response, etc.
・Responsible for hub operations for LCM services

"Migration" means migration, relocation, ect. In the IT field, it is an IT term used when switching systems to other environments or when relocating IT equipment such as office relocation.
In recent years, an increasing number of customers are considering relocating their own server equipment for BCP (Business Continuity Plan) measures. We support relocation work under various conditions. We also relocate the server with the server mounted on the server rack. (*Conditions apply) We also support the relocation of IT equipment (servers, PCs, printers, etc.) accompanying office relocation.

【Migration support】

・Equipment replacement plan support
・Migration schedule, formulation and verification of procedures
・Perform equipment relocation project

PC settings work for individuals. We configure personal computer settings. We develop services for individuals in the form of business to customers guided by the requests from manufactures, providers and retailers.

【personal computer support】

・Initial setting of new equipment, kitting work
・How to use
・Network connection, printer settings, email settings, data transfer
・security settings
・Sales promotion, questionnaire collection, etc.

We sell business computers for individuals, corporations, and industries.
We perform maintenance and initial setup of personal computers, deliver them in a ready-to-use state as soon as they arrive, and provide remote support. So even individuals who are not good at personal computers can use them with peace of mind.
We also support large-scale introduction for corporations. We can handle kitting, delivery, and installation settings at our own center. We will flexibly respond to your requests such as specs, price, second-hand or new, and propose a computer that meets your purpose.
If you are looking for a computer with good cost performance, please feel free to contact us.

【Products handled】

・New/used desktop computers (Windows only)
・New/used laptops (Windows only)
・New/used displays
・Corporate multifunction devices, business phones

【Service contents】

・Initial setup service
・3 months warranty
・Computer disposal service (charged)
・Remote support service (paid)
・Friend Discount/Repeat Discount/Multiple Device Discount

We will provide the same ICT support as Japan in Cambodia. We offer a wide range of support, including on-site support when ICT equipment trouble occurs, on-site support, remote support, PC kitting, and help desk.
We also offer Khmer language lessons and Cambodian internships.

【Introduction/setting】

PC, smartphone, tablet purchase, Internet, email, etc. setting service.
Construction of IT infrastructure when launching a base in Cambodia　On-site support in the event of ICT equipment troubles　On-site support and remote support
PC kitting help desk (OS/Office version upgrade, environment setting, work procedure creation, check sheet creation, telephone support, etc.)

【Asset management】

Ledger management of software and hardware, inventory of IT equipment assets

【Service engineer duties】

Data entry and clerical work in the information system department

【Overseas internship】

Accepting interns from Japan

【Khmer lesson】

Khmer lessons with a native teacher